Policies and Procedures

Procedures for Assisting

Students

• Encourage students to use the online catalog when they are trying to find things, especially when they need a book on a specific subject.
• Learn as many of the students’ names as possible: this not only makes them feel welcome, but it also makes it easier when dealing with them in the library.
• Make it a point to ask students if they need any help in finding what they need.
• Staff should present themselves in a professional manner at all time.
• Staff are always available to help - that’s our job!
• Remind students to sign in at the desk - it's for their own good as well as our statistics!

Teachers/Staff

• Make a point to ask staff if they need help finding what they came in for.
• If they are signing up to bring a class to the library, refer them to the librarian
• If they need assistance in reserving equipment or computer labs, make sure that they understand the procedures and that the equipment they want will be available.  Remind them that they may negotiate computer lab times/equipment with their fellow teachers if there is a conflict of times and/or equipment (library staff are not responsible for alleviating conflicts).  This is most true with the computer labs.
• Know the staff!  Make it a point to learn their names, and always refer to them as Mr., Mrs. Miss, Dr., Ms in front of students, never by their first names.
• Go the extra mile for staff.  If you have a question about procedure, check with the librarian.  If you make a decision on you own which is outside of policy or procedure, simply inform the librarian.